FAQ
Installation and updates
Can I use AutoClaw without a referral code?
Yes. If you do not have a Referral Code when you sign in or sign up, click "No code, continue" to skip it. This does not affect your access to AutoClaw.
What should I do if the page is blank or feature entries do not appear after launch?
Quit and reopen AutoClaw first, then go to "Settings → About" to check for updates. If a company network or proxy environment causes resources to fail to load, switch networks and try again.
How do I check the version and update the desktop app?
Go to "Settings → About" to see the current version, the changelog, and available updates. We recommend turning on automatic updates. To check right away, click "Check for updates".
Models and conversations
Will I lose context if I switch models in the same conversation?
No. You can switch models directly within the same conversation, and the existing context is kept.
When should I use Agent cluster?
Use a regular conversation for ordinary Q&A and single-step tasks. Turn on Agent cluster when a task can be split into multiple research, writing, or production steps that run in parallel.
Why do only a few roles appear after I turn on Agent cluster?
The number of roles depends on the complexity of the task and how well it can be split. It is normal for only a few roles to be used when a task cannot be split effectively, and it does not mean the run failed.
IM channels
Which IM channels does AutoClaw support?
AutoClaw supports Telegram, WhatsApp, Discord, Slack, and Lark. After you connect one, you can chat directly with the designated Agent on these platforms. The entry is Set up remote control on the home page, or Remote control in Settings.
Can I add multiple accounts to one channel?
Lark currently supports multiple bots, and each bot responds as one Agent, so different bots can take on different responsibilities. Telegram and WhatsApp do not support multiple bots yet.
How do I connect each platform? Should I connect Lark by scanning a QR code or by entering the App ID / App Secret manually?
For Telegram, create a bot with @BotFather and enter the Bot Token. For WhatsApp, scan the QR code with your phone to log in after saving. For Discord, create a bot in the Discord Developer Portal, enable Message Content Intent, and enter the Bot Token. For Slack, create a Slack App and enter both the Bot Token and the App-Level Token. For Lark, we recommend installing by QR code, which takes fewer steps. If you already have a self-built app, you can enter the App ID and App Secret instead. Bot Tokens and App Secrets are sensitive credentials, so do not show them in chats or public screenshots.
Which Agent handles messages after I connect?
It is determined by the Agent chosen under Respond as in that bot's configuration. One Agent can respond as multiple IM bots.
What should I do if I cannot connect after setup?
First check that authorization is complete, that the Token or app credentials are correct, and that the app has the required permissions. Telegram validates the Token when you save, so if validation fails, make sure the Token is complete and that the platform is reachable from your network. If you still cannot connect, scan the QR code again or save the configuration again.
What should I do if I do not receive replies to direct messages after linking WhatsApp?
If AutoClaw shows a pairing instruction after linking, send exactly that message from the linked account in the chat where you want to talk to the Agent.
Agents and workspaces
Is memory shared between different Agents?
What AutoClaw remembers belongs to your account and workspace, not to an individual Agent. You can manage it in Settings → Memory.
Are my existing files moved automatically if I change a project's folder?
No. New tasks use the new default directory, and existing files are not migrated automatically. Back up before changing the directory, then manually copy the materials and artifacts you want to keep.
How should I set up handling of high-risk operations?
When AutoClaw detects a high-risk operation, such as deleting or overwriting files, it shows an approval card. Choose Allow or Deny for each request, and use "Always allow" only if you are sure. Tasks started from an IM channel cannot be approved there. Back up important files before deleting, overwriting, or bulk-organizing anything.
Account, credits, and subscription
What should I do if my credits are not updated in time?
First go to Settings → Credits and click Refresh. If it still does not update, note the time it happened, the order number, and a screenshot of the relevant page, then submit them through the feedback channels. Do not include payment passwords, verification codes, or full payment account numbers in screenshots.
How do I sign out or switch accounts?
Go to Settings → General → Account & Security and choose Sign out. To use another account, sign out and sign in with the other account. Before signing out, make sure important tasks are finished and that your outputs are saved.
✅ Still not resolved? Go to Settings → Feedback, click Send feedback, and describe what happened, when it happened, and the steps to reproduce it. You can attach a redacted screenshot. You can also see the feedback channels.